As travel resumes, planning your next trip should be a source of excitement, but making sense of the current regulations can feel like a headache. We’re here to take all the uncertainty out of your planning and give you the utmost confidence to book, secure in the knowledge we have you covered.
We’re committed to giving you choice and flexibility for any trip you book before 31st December 2021. When you come to pay your final balance, we’ll check that your trip meets the following four criteria for you to be able to travel. If it doesn’t, we’ll give you the best options for how to change your plans:
- Your destination isn’t on the government’s red list.
- Current FCDO advice allows travel to your destination.
- Your destination allows UK visitors to enter without quarantining.
- The experience you’ll have during your trip meets our standards.
If your destination meets all the above criteria
We realise that you might not be comfortable travelling even if your destination meets these criteria. You can still choose to postpone your trip at the point your final balance is due, and we’ll only pass on any seasonal increases, unrecoverable costs or cost changes arising from different hotel choices or routings.
If you choose to cancel your trip, then cancellation charges will apply and you should take out adequate travel insurance to cover this eventuality.
If your destination doesn’t meet all the above criteria
In this instance, when it’s time to pay your final balance**, you can choose to postpone your trip, take a refund credit note, or receive a full refund.
Paying your balance with confidence
If your destination moves to the red list, or changes its rules to deny entry to UK visitors or impose quarantining after you've paid your final balance and up to the day of your scheduled departure, we’ll give you the option to postpone your trip, take a refund credit note, or receive a full refund.
**If all four criteria can’t be met and travel advice continues to be complex and changeable, we may also extend your final balance due date to give you more time to make a final decision about your trip.